FAQ
Warranty / Return Policy
Is there a warranty?
Yes, there is a limited one year warranty on material and workmanship. This does not cover failures caused by misuse, improper storage and/or handling.What is your return policy?
Mudder Boots will accept returns within 15 days of delivery. Customers are responsible for shipping non-defective boots back to Mudder Boots. Boots MUST be cleaned thoroughly before returning, so they can be eligible for resell. If they are not cleaned, a cleaning fee of up to $20 will be deducted from your refund.
Shipping / Distributors
When will they ship?
Boots are shipped within 1-2 business days.
Can I buy them in a retail store?
Mudder Boots are not currently sold in retail stores.
Do you ship internationally?
Yes, however, the customer is directly responsible for shipping & duties. Must use UPS, FedEx, USPS, or DHL for shipping, or provide a prepaid shipping label. Please email us at orders@mudderboots.com for more information. We have distributors in other countries, so depending on your location, it might be better for you to go through them.
Who are your international distributors?
Country: | Company: | Website: |
United Kingdom | Lyon Co. | https://lyon.co.uk/products |
Will they...?
Will they fit me?
Mudder Boots will fit most people. We’ve confirmed that men’s shoe sizes 5-13 will fit. The inner dimensions of the boot are 11 inches long, 4.75 inches wide at the toe, and 4 inches wide at the heel. It’s common to have some overhang for shoes larger than men’s size 10, and it will not impact functionality.
Will Mudders work in marshlands / swamps / wading, etc...?
Yes, Mudder Boots are designed to perform in marshlands, swamps, wading scenarios, etc. Mudder Boots are not flotation devices and will not perform in certain suspensions (i.e. quicksand, glacial silt, or areas that are comprised of centuries of decayed vegetation).
Discounts
Do you offer military discounts?
Yes! Please visit this page for information on how to get your discount Thank you for your service to our country!
Do you offer quantity discounts?
Yes. For any order of 6 pairs or more, please contact us at orders@mudderboots.com to inquire about our quantity discounts.
Do you offer refurbished boots at a discounted price?
Yes, we can offer refurbished boots at a discounted price of $99. However, refurbished boots are limited in stock and are not covered by our warranty. All sales on refurbished boots are final.
Do you offer a discounted price for one boot
Yes. If you lost your boot, or need one replaced, please reach out to us at orders@mudderboots.com to purchase a single boot for $79.